FAQs

All our products are in stock and ready to ship, so we usually dispatch your order the same day or the next working day, depending on when it's placed. You’ll receive a tracking link as soon as it ships.

If your order hasn’t shipped yet, yes — just contact us as soon as possible. Once it's been packed or shipped, changes aren't guaranteed.

We accept all major credit/debit cards, plus PayPal, Apple Pay, Shop Pay, and other popular payment options.All transactions are securely encrypted.

Most often, it's because the item was out of stock or there was an issue with your payment.→ Refunds are always issued to the original payment method used at checkout.

Currently, we ship only within the U.S. We’re working on expanding to more countries — stay tuned!

Orders usually arrive within 5 to 10 calendar days depending on your location. You’ll get a tracking link as soon as your order ships.

Yes — if possible, we’ll combine items in one shipment. Shipping fees are calculated at checkout.

Not at all — your package may pass through regional hubs before it reaches your destination. That’s normal.

We ship within 5–10 business days. If you haven’t received a shipping confirmation after that, contact us and we’ll check the status.

We can only accept returns of unused items in their original packaging, for hygiene reasons.However, if you had an allergic reaction or a product issue, reach out — we’ll do our best to help.The refund will be processed in 2 to 3 business days from the moment we receive the returned product.

Returns are accepted within 30 days of delivery. Items must be unused, unopened, and in original condition.→ Refunds go back to the original payment method.

Please contact us within 48 hours of receiving your order, and include a photo. We’ll take care of it quickly.

Yes — 100%. We only sell genuine products from authorized distributors and trusted suppliers. No replicas. Ever.

We offer premium skincare from Korea and Japan, plus global brands like Elizabeth Arden, Clarins, Biotherm, and more

We occasionally include free samples in orders, while supplies last. Follow us on Instagram and subscribe to our emails to stay in the loop!

Of course! Contact us and we’ll help you choose based on your skin type and goals. Check out our blog or tips section for more guidance too.

All products are fresh and within the recommended shelf life. Expiry or manufacturing dates are printed on the packaging. If you’re unsure, just ask us.

Let us know which item you’re looking for — we’ll notify you as soon as it’s back in stock or offer a similar alternative you might love.

Yes! Join our newsletter and get a discount on your first order, plus access to exclusive subscriber-only deals and early sale alerts.

Yes — call us at +1 786 944 3035, Monday to Friday from 9 AM to 6 PM EST.

Check your spam or promotions folder first. If you used a different email at checkout, be sure to mention that. Still no luck? Just reach out again — we’re happy to help.

20200 NW 2nd Ave #307, Miami Gardens, FL 33169, United States